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Doug joined his father’s insurance firm after graduating from Ohio University in 1982 with business economics and business administration degrees. Doug and his father, Peter D. Coutts worked side by side until Pete’s retirement in 1993.
During their time together, Doug embraced his dad’s philosophy of “just take care of the customers and everything else will take care of itself” – a philosophy the entire firm still operates by to this day.
Doug and his wife Olga are boating enthusiasts, and enjoy summer weekends cruising Lake Erie in their 1968 wooden Lyman boat, which Doug restored himself.